Security

The security of your personal information is important to us. When you enter sensitive information, such as a credit card number on our registration form, we encrypt that information using secure socket layer technology (SSL). We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can email us at info@frankrichco.us. 

Privacy Policy

Your privacy is very important to us. We have developed this policy in order for you to understand how we collect, disclose, and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting Frank Rich Co in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Terms & Conditions

1. TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. USE LICENSE

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Frank Rich Co's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    • modify or copy the materials;

    • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    • attempt to reverse engineer any software contained on Frank Rich Co's web site;

    • remove any copyright or other proprietary notations from the materials;

    • transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Frank Rich Co at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMER

The materials on Frank Rich Co's web site are provided "as is". Frank Rich Co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Frank Rich Co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. LIMITATIONS

In no event shall Frank Rich Co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Frank Rich Co's Internet site, even if Frank Rich Co or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. REVISIONS 

The materials appearing on Frank Rich Co's web site could include technical, typographical, or photographic errors. Frank Rich Co does not warrant that any of the materials on its web site are accurate, complete, or current. Frank Rich Co may make changes to the materials contained on its web site at any time without notice. Frank Rich Co does not, however, make any commitment to update the materials.

6. LINKS

Frank Rich Co is not responsible for the contents of any linked sites. The inclusion of any link does not imply endorsement by Frank Rich Co of the site. Use of any such linked web site is at the user's own risk.

7. SITE TERMS OF USE MODIFICATIONS

Frank Rich Co may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. GOVERNING LAW

Any claim relating to Frank Rich Co's web site shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Sizing Conversion

US

Pants

28 · 30 · 32 · 34 · 36

Jackets and Tops

Small · Medium · Large · X-Large

Signature T-Shirts

Small · Medium · Large · X-Large · XX-Large

Shipping & Handling

Frank Rich Co cannot guarantee a shipping rate since we use different shipping methods based on your location. 

Your shipping fees when buying items also depend on the type and number of products you purchase.

Rates are based on shipping a single item. Purchasing multiple items from Frank Rich Co may result in multiple shipping charges. We try to reduce your cost by grouping the products together, but to ensure the integrity of each one of our products, sometimes grouping isn't available. 

Returns & Exchanges

RETURNS POLICY

We hope you will enjoy your order from Frank Rich Co.  You can be confident that products purchased from frankrichco.us are authentic and of the highest quality. In the case that you are not satisfied with our products for any reason, they can be returned or exchanged provided that the following guidelines are observed.

Please note, products purchased online at frankrichco.us must be returned by one of our preferred shipping methods to our warehouse, as per the instructions provided with each purchase.  If you have any questions regarding this process or require assistance with a return, please contact us at sales@frankrichco.us at your earliest convenience.

  1. Contact us for authorization for the return within 14 days of receipt of goods. Please email sales@frankrichco.us. 

  2. Goods must be received by our warehouse within 7 days of the authorization being granted.

  3. Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the garment bag, original tissue paper, and inside the original Frank Rich Co box or packaging.

  4. All items should be returned in the original cardboard outer carton which protects the gift box. If this is impossible then an alternative cardboard outer may be used.

  5. Your return should include the original packing slip so we are able to identify the returned item.

In the case of gifts, please ensure the name of the purchaser is quoted in all correspondences. Failure to do so may result in delays of the return.

Failure to adhere to the above said guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being issued.

We suggest goods be sent back to us using a registered service, we cannot be held responsible for goods which are lost or damaged in transit. Please note, we do not refund shipping costs/duties and taxes incurred.  Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.

 

EXCHANGE

Subject to stock availability, we will exchange eligible unworn items that are returned to us within 14 days of the original purchase date only when accompanied by the original sales receipt, original box and packaging materials.  After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return or exchange.  

In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked by our staff.  Do not use the original box as the shipping box.  Frank Rich Co will not be responsible for processing and exchanging of such items. Please contact customer service (sales@frankrichco.us) if you have any questions prior to processing a return. All returns and exchanges must have a return label on the package with an RA#. To process your exchange and receive an RA#, please email our return desk at sales@frankrichco.us. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 1 week of the date the RA# was created. Frank Rich Co reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

 

REFUND

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 14 days of being received by you. Please note: Refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Shipping fees and taxes cannot be refunded.